Q + A
Q - How does Milk Tribe's sizing work?
A - Our hats are adjustable snapbacks and fit most kids from babies up to 5T (50-54cm). Questions measuring your little ones head? Send us an email and we will happily help!
Q- My hat was received damaged, help!
A- We want all of our customers to be happy, and will gladly replace any damaged goods. Please let us know right away by emailing us at firstname.lastname@example.org
Q - Returns and Exchanges?
A - Aside from a product being damaged, we do not accept returns or exchanges. All sales are final to ensure each and every hat is being worn for the first time by the purchaser.
Q - When will my order ship?
A - Most orders will ship within 2-3 business days (M-F, not including Holidays) which does not include shipping time. You will receive a shipping confirmation and a tracking number once your order ships,
Q - My domestic order shows it's shipped, when will it be here?
A - Once your order has shipped, it is typically delivered within 2-5 business days. If you need your order faster than this standard time frame, priority shipping is available at check out.
Q - My item shows delivered, but it isn't here?
A- Please make certain to ship to a secure location, as we are unable to process refunds or re-ship orders once the tracking shows delivery confirmation.
Q - Do you ship internationally?
A.- We absolutely do! We offer flat rate shipping to anywhere in the world for $15.00 via USPS. International orders are typically delivered 10-21 business days after they've shipped (orders may temporarily experience additional delays due to limited transportation availability with COVID). Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Milk Tribe assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.
*Shipping ETA's noted are only an estimate and not guaranteed
Q - I want to carry Milk Tribe in my store, do you sell wholesale?A - Sure do, email us! email@example.com
All sales are final. Any questions about sizing or fit, please email us so we can ensure you are satisfied with your purchase prior to ordering! firstname.lastname@example.org